Among the best measures of success for any hospital is its patient satisfaction scores. At SSM Health St. Francis Hospital, patient satisfaction is monitored at a department level as well as an organization overall. To recognize improvement in patient satisfaction by patient care departments, the Ann Heflin Patient Satisfaction Award was launched earlier this year.
The second quarter 2016 Ann Heflin Patient Satisfaction award was presented to the Medical/Surgical Unit for their improvement in survey scores. The unit increased patient experience scores from 77.5% to 81.1% over the prior quarter.
On August 9, Wendy Burke, LPN, with SSM Health Medical Group – Orthopedic & Sports Medicine Clinic, was named the DAISY Award for Extraordinary Nurses recipient for the second quarter of 2016. Wendy, a Tarkio resident, received this award in recognition of her dedication to her patients. Burke was nominated “for being such a great person/nurse and her attitude towards battling her terminal condition.”
Burke was diagnosed with stage 4 appendiceal adenocarcinoma. She has undergone extensive surgery and chemotherapy. She continued to work while taking treatment and rarely missed a day. Her nomination spoke to “the compassion and caring she shows patients. Her courage is an inspiration to fellow employees and patients as well. Her wonderful spirit and love for people is incredible.”
The DAISY Award For Extraordinary Nurses (The DAISY Award) is a national program to honor the super-human work nurses do for patients and families every day.

The medical/surgical nursing unit at SSM Health St. Francis received the Ann Heflin Award for the 2nd quarter of 2016. From left to right are Taylor Gaule, Becky Carter, Kelli Hoyt, Karie Untiedt, Patty Lafoy, Shirley Oglesby, Miranda Diggs, Betsy Nespory, and Katie Colwell. (SSM Health St. Francis photos)